Return and Refund Policy

Last Updated: September 09, 2026

Thank you for shopping with Packi.

If you are not completely satisfied with your purchase, you may request a return or refund according to the terms below.

1. Return Eligibility

Products may be returned within 7 days of delivery, provided that:

  • The product is unused and in its original condition.

  • The original packaging is intact.

  • The product is not damaged due to customer misuse.

  • The product is eligible for return as per its product-specific conditions.

Perishable, opened, used, expired, personalized, or hygiene-sensitive products may not be eligible for return.

2. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact Packi as soon as possible after delivery with your order details and supporting photos, if required.

After verification, we may offer a replacement or refund.

3. Refunds

Once the returned product is received and inspected, we will notify you regarding the approval of your refund.

Approved refunds will generally be processed through the original payment method. The time taken for the refund to reflect in your account may depend on your bank or payment provider.

4. Return Shipping

If the return is due to a damaged, defective, or incorrect product, Packi may cover the applicable return shipping cost.

For other eligible returns, the customer may be responsible for return shipping charges.

5. Order Cancellation

You may request cancellation of your order before it is shipped. Once an order has been shipped, cancellation may not be possible.

6. Contact Us

For questions regarding returns or refunds, please contact us:

Website: https://packi.in/
Phone: +91 6269690969 
Email:

Address:
102, Arham Residency,
96-A Anurag Nagar, LIG Link Road,
Indore, Madhya Pradesh – 452010, India